In the small window that opens up, ensure that the IMAP Path Prefix is set to INBOX (in capital letters).įinally, In the Preferences window, click the Mailbox Behaviours tab and ensure you have the following setup:.Click the Advanced IMAP Settings button.Once selected, click the Server Settings tab on the right-hand side of the window.Select your email account in the left-hand menu.In the Preferences window, click the Accounts tab.

Click on Mail in the menu at the top of the screen and select Preferences.To correct this, we need to go in and adjust some of our settings for our email account in the Mail application: your computer and mobile devices.īy default, the Mail application will synchronise your Inbox, Drafts and custom folders automatically, but Sent, Spam and Trash folders will not be synchronised correctly. This is particularly important if you wish to access the same email account on multiple devices, e.g. Before we begin using the Mail application, setting up your email synchronisation is important to prevent emails from getting lost or moved to the wrong folder. Here, ensure you only have selected Mail.Īt this point, the Mail application will start downloading your emails and folders from our servers.

Next, you will be asked to Select the apps you want to use with this account. If you don't remember your email password, read our guide on how to change your mail password. Note: Weren’t you able to log in - Despite using the settings from above? Please check if you can log into Webmail. Password: Your email account password.This is normal and will not hinder you from continuing your setup. The Mail application will attempt to verify your details but fail after a few moments, showing you an error message 'Unable to verify account name and password'. Password: The email account's password.Email Address: The email address you want to add.Name: The display name to show for the email account.

In the New account setup window, enter the following: This will open up the New account setup window. Click the small + icon in the bottom left corner of the list.

On the left side, you will see a list of all the existing email accounts in the Mail application.

In the preferences window, click the Accounts tab if it's not selected automatically.

In that case, select Other Email Account and continue to Step 2. If you don't have any existing email accounts set up in the Mail application, the New account setup window will open up automatically. Open the Mail application via your Dock or in the Applications folder in Finder. In this guide, we will set up our one.com email account in the Mail application running macOS 12 Monterey, macOS 11 - Big Sur or macOS 10.15 - Catalina.

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